Smart Tech is all Around us – Bridging Employee Vulnerability with Organizational ActiveTrust‐Building

Author:

Weibel Antoinette1ORCID,Schafheitle Simon2ORCID,van der Werff Lisa3ORCID

Affiliation:

1. Institute for Work and Employment Research University of St. Gallen

2. Human Resource Management Group, Department of High Tech Business and Entrepreneurship, School of Behavioural, Management, and Social Sciences University of Twente

3. Irish Institute of Digital Business DCU Business School, Dublin City University

Abstract

AbstractPublic and academic opinion remains divided regarding the benefits and pitfalls of datafication technology in organizations, particularly regarding their impact on employees. Taking a dual‐process perspective on trust, we propose that datafication technology can create small, erratic surprises in the workplace that highlight employee vulnerability and increase employees’ reliance on the systematic processing of trust. We argue that these surprises precipitate a phase in the employment relationship in which employees more actively weigh trust‐related cues, and the employer should therefore engage in active trust management to protect and strengthen the relationship. Our paper develops a framework of symbolic and substantive strategies to guide organizations’ active trust management efforts to (re‐)create situational normality, root goodwill intentions, and enable a more balanced interdependence between the organization and its employees. We discuss the implications of our paper for reconciling competing narratives about the future of work and for developing an understanding of trust processes.

Publisher

Wiley

Subject

Management of Technology and Innovation,Strategy and Management,Business and International Management

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