Surprise, Anticipation, and Sequence Effects in the Design of Experiential Services-Reference-Cited by-同舟云学术

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Surprise, Anticipation, and Sequence Effects in the Design of Experiential Services

Published:2017-02-17 Issue:5 Volume:26 Page:945-960
ISSN:1059-1478
Container-title:Production and Operations Management
language:en
Short-container-title:Prod Oper Manag

Author:

Dixon Michael J.¹,Victorino Liana²,Kwortnik Robert J.³,Verma Rohit⁴

Affiliation:

1. Ivey School of Business Western University 1255 Western Rd London OntarioN6G 0N1Canada

2. Peter B. Gustavson School of Business University of Victoria PO Box 1700 STN CSC Victoria British ColumbiaV8W 2Y2Canada

3. School of Hotel Administration Cornell University 548 Statler Hall Ithaca New York14853USA

4. School of Hotel Administration Cornell University 338 Statler Hall Ithaca New York14853USA

Funder

Naval Postgraduate School

Publisher

Wiley

Subject

Management of Technology and Innovation,Industrial and Manufacturing Engineering,Management Science and Operations Research

Link

https://onlinelibrary.wiley.com/doi/pdf/10.1111/poms.12675

Reference88 articles.

1. Combining experiences over time: the effects of duration, intensity changes and on-line measurements on retrospective pain evaluations

2. Gestalt characteristics of experiences: the defining features of summarized events

3. Differential partitioning of extended experiences

4. River Magic: Extraordinary Experience and the Extended Service Encounter

5. Inter-channel Effects in Multichannel Travel Services

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2. Is it good to have a choice? The value of participatory order assignments in warehousing;International Journal of Operations & Production Management;2024-09-16

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4. The ability of experience design characteristics to elicit epistemic value, hedonic value, and visitor satisfaction in a wine museum;International Journal of Contemporary Hospitality Management;2024-03-01

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