Challenges of Implementing a Communication-and-Resolution Program Where Multiple Organizations Must Cooperate

Author:

Mello Michelle M.1,Armstrong Sarah J.23,Greenberg Yelena4,McCotter Patricia I.5,Gallagher Thomas H.6

Affiliation:

1. Stanford Law School; Stanford CA

2. University of Washington School of Law; Seattle WA

3. University of Washington School of Nursing; Seattle WA

4. Department of Health Policy and Management; Harvard T.H. Chan School of Public Health; Boston MA

5. Physicians Insurance: A Mutual Company; Seattle WA

6. Division of General Internal Medicine; University of Washington; Seattle WA

Funder

Agency for Healthcare Research and Quality

Publisher

Wiley

Subject

Health Policy

Reference11 articles.

1. Agency for Healthcare Research and Quality 2010 Medical Liability Reform and Patient Safety: Demonstration Grants www.ahrq.gov/professionals/quality-patient-safety/patient-safety-resources/resources/liability/demogrants.html

2. Agency for Healthcare Research and Quality 2016 Communication and Optimal Resolution (CANDOR) Toolkit http://www.ahrq.gov/professionals/quality-patient-safety/patient-safety-resources/resources/candor/introduction.html

3. A Better Approach to Medical Malpractice Claims? The University of Michigan Experience;Boothman;Journal of Health & Life Sciences Law,2009

4. Collaboration with Regulators to Support Quality and Accountability Following Medical Errors: The Communication and Resolution Program Certification Pilot;Gallagher;Health Services Research,2016

5. Grenon , V. A. Hamamsy L. Schweitzer D. Welle 2015 PEARL Report: 7 Years of Learning from Stanford's Communication and Resolution Program

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