Manufacturer's Response to Consumer Complaints on Guaranteed Products-Reference-Cited by-同舟云学术

Manufacturer's Response to Consumer Complaints on Guaranteed Products

Published:1976-06 Issue:1 Volume:10 Page:86-90
ISSN:0022-0078
Container-title:Journal of Consumer Affairs
language:en
Short-container-title:

Author:

Boschung Milla D.

Publisher

Wiley

Subject

General Economics, Econometrics and Finance,Sociology and Political Science

Link

http://onlinelibrary.wiley.com/wol1/doi/10.1111/j.1745-6606.1976.tb00574.x/fullpdf

Reference10 articles.

1. Bostick , Mary Harriet Action or Non-Action Taken By a Selected Group of Consumers with Regard to Certain Occurrences of Post-Purchase Dissatisfaction Unpublished Master's thesis 1971

2. Brannen , William H. Marketing Intelligence Applications of Unsolicited Consumer Complaint Information for Large Corporations: A Study of the Major Household Appliance Industry Unpublished D.B.A. dissertation 1966

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