1. Management of complaints in blood establishments - thirteen year experience of Croatian Institute of Transfusion Medicine;Vuk;Blood Transfus,2012
2. Donor Management Manual DOMAINE project http://www.domaine-europe.eu/Portals/0/Manual/Donor%20Mangement%20Manual%20final%20version%20part%201.pdf
3. NHS National Services Scotland annual report 2009/2010 http://www.nhsnss.org/uploads/publications/annual_report0910.pdf
4. Northern Ireland Blood Transfusion Service annual report 2009/2010 http://www.nibts.org/0910%20NIBTS%20Annual%20Report.pdf