1. Servicing the media: freelancing, teleworking and 'enterprising' careers
2. Bibby A.(1999) Telework: Are Journalists Heading for Honeysuckle Cottage?Available athttp://www.eclipse.co.uk/pens/bibby/honeysck.htmlAccessed on 2 September 1999.
3. Clark S.(1994) ‘Presentees: New Slaves of the Office Who Run on Fear’ The Sunday Times 16 October.
4. Collinson Grant Consultants and Call Centre Focus(1998) Achieving Excellence in Call Centres: 1998(Manchester).