Flexibility Structure and Capacity Design with Human Resource Considerations
Author:
Affiliation:
1. College of Administrative Sciences and Economics; Koç University; 34450 Sariyer Istanbul Turkey
2. Department of Industrial Engineering; Koç University; 34450 Sariyer Istanbul Turkey
Publisher
Wiley
Subject
Management of Technology and Innovation,Industrial and Manufacturing Engineering,Management Science and Operations Research
Link
http://onlinelibrary.wiley.com/wol1/doi/10.1111/poms.12333/fullpdf
Reference38 articles.
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4. Workforce cross training in call centers from an operations management perspective
5. Call center outsourcing contract analysis and choice;Akşin;Manage. Sci.,2008
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