1. Bureau of Health Information Performance profiles for Nepean Hospital http://www.bhi.nsw.gov.au/?a=172331
2. Australasian College for Emergency Medicine Policy on Australasian Triage Scale http://www.acem.org.au/media/policies_and_guidelines/P06_Aust_Triage_Scale_-_Nov_2000.pdf
3. Australasian College for Emergency Medicine Policy on Standard Terminology 2009 http://www.acem.org.au/media/policies_and_guidelines/P02_-_Standard_Terminology_16.04.09.pdf
4. The effect of emergency department crowding on clinically oriented outcomes;Bernstein;Acad. Emerg. Med.,2009
5. Australian Government Department of Health and Aging National Partnership Agreement on Improving Public Hospital Services 2011 http://www.yourhealth.gov.au/internet/yourhealth/publishing.nsf/Content/npa-improvingpublichospitals-agreement-toc~schedule-c~benchmarks