Impact of the Southeast Melbourne Virtual Emergency Department on reducing transfers from residential aged care facilities

Author:

Sri‐Ganeshan Muhuntha12ORCID,Mitra Biswadev12ORCID,Soldatos Georgia34,Rosler Rachel45,Goldie Neil45,Meek Robert45ORCID,Howard Madeleine45,Bertolucci Michelle45,Egerton‐Warburton Diana45ORCID,Manderson Rachel3,Luzuriaga Vince4,McGee Fergus6,O'Reilly Gerard M12ORCID,Cameron Peter A12ORCID

Affiliation:

1. School of Public Health and Preventive Medicine Monash University Melbourne Victoria Australia

2. Emergency and Trauma Centre The Alfred Hospital Melbourne Victoria Australia

3. Department of Medicine Monash Health Melbourne Victoria Australia

4. School of Clinical Sciences at Monash Health Monash University Melbourne Victoria Australia

5. Department of Emergency Medicine Monash Health Melbourne Victoria Australia

6. Community, Integrated and Ambulatory Care, Peninsula Health Melbourne Victoria Australia

Abstract

AbstractObjectiveTo evaluate the impact of the Southeast Melbourne Virtual Emergency Department (SEMVED) on transfers from residential aged care facilities (RACFs) to traditional EDs.MethodsA cohort study of residents requesting transfer to the ED via ambulance within participating health networks' catchments from April to June 2022.ResultsTwo hundred thirty‐eight VED consultations occurred with 79% (188/238) avoiding transfer. This represented an avoidance of 12% (188/1511) of all requests for transfer during operating hours.ConclusionsSEMVED prevented unnecessary transfers and enabled in‐facility care. Integration into community outreach programmes could enhance care delivery. Patient safety outcomes were not formally assessed by our methodology.

Publisher

Wiley

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