The meaning that people with severe mental illnesses ascribe to e‐health in encounters with healthcare professionals – A repeat interview study

Abstract

AbstractThis study sought to explore the meaning that people with severe mental illnesses attribute to e‐health solutions regarding user involvement and encounters with healthcare professionals. A qualitative design with a social phenomenological approach was applied, and data were collected via repeat interviews. Using a purposive sampling strategy, eight people with severe mental illness were interviewed two times between August 2021 to May 2022, at three different treatment sites in southern Denmark. To be included, participants needed to be 18–65 years of age, diagnosed with severe mental illness (schizophrenia, bipolar disorder, or depression), and using an e‐health solution in collaboration with a health professional. The interviews lasted between 20 and 70 min and were audio recorded and then transcribed. The data were analysed with Braun and Clarke's 6‐step thematic analysis. Participants experienced the use of an e‐health solution as helpful for structuring their everyday lives, and e‐health used together with healthcare professionals was considered to have a positive impact on the collaboration. The participants experienced feeling involved and in control when e‐health solutions were used, which engaged them in their treatment. Furthermore, the participants found it important to have had some in‐person meetings with healthcare professionals to build trust before the e‐health solutions could be implemented successfully. E‐health solutions used in collaboration with a trusted healthcare professional whom the participants had met in person tended to affect treatment engagement positively.