The Expectancy‐Disconfirmation Model and Citizen Satisfaction with Public Services: A Meta‐analysis and an Agenda for Best Practice-Reference-Cited by-同舟云学术

The Expectancy‐Disconfirmation Model and Citizen Satisfaction with Public Services: A Meta‐analysis and an Agenda for Best Practice

Published:2021-05-03 Issue:1 Volume:82 Page:147-159
ISSN:0033-3352
Container-title:Public Administration Review
language:en
Short-container-title:Public Administration Review

Author:

Zhang Jiasheng¹,Chen Wenna¹,Petrovsky Nicolai¹,Walker Richard M.¹

Affiliation:

1. City University of Hong Kong

Publisher

Wiley

Subject

Marketing,Public Administration,Sociology and Political Science

Link

https://onlinelibrary.wiley.com/doi/pdf/10.1111/puar.13368

Reference62 articles.

1. Cognitive Biases in Performance Evaluations

2. Berryman Anita.2015.Modeling Public Satisfaction with School Quality: A Test of the American Customer Satisfaction Index Model. Doctoral Dissertation Georgia State University.*

3. Coercion versus Choice: Citizen Evaluations of Public Service Quality across Methods of Consumption

4. Subjective and Objective Measures of Police Service Delivery

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