Operators' Improvisation in Complex Technological Systems: Successfully Tackling Ambiguity, Enhancing Resiliency and the Last Resort to Averting Disaster

Author:

Meshkati Najmedin1,Khashe Yalda2

Affiliation:

1. Sonny Astani Department of Civil and Environmental Engineering; Daniel J. Epstein Department of Industrial & Systems Engineering; USC Viterbi School of Engineering; University of Southern California; Kaprielian Hall (KAP Bldg.), Room 238 B Los Angeles 90089-2531 CA USA

2. Daniel J. Epstein Department of Industrial and Systems Engineering; University of Southern California; Los Angeles 90089-0193 CA USA

Publisher

Wiley

Subject

Management, Monitoring, Policy and Law,Management Information Systems

Reference29 articles.

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2. The High Reliability Organization Perspective

3. Hero-Making as a Defence Against the Anxiety of Responsibility and Risk: A Case Study of US Airways Flight 1549;Fraher;Organisational and Social Dynamics,2011

4. Grøtan , T.O. Størseth , F. Rø , M.H. Skjerve , A.B. 2008 Resilience, Adaptation and Improvisation - Increasing Resilience by Organising for Successful Improvisation The 3rd Symposium on Resilience Engineering

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