We're sorry but it's not our fault: Organizational apologies in ambiguous crisis situations-Reference-Cited by-同舟云学术

We're sorry but it's not our fault: Organizational apologies in ambiguous crisis situations

Published:2017-04-26 Issue:1 Volume:26 Page:138-149
ISSN:0966-0879
Container-title:Journal of Contingencies and Crisis Management
language:en
Short-container-title:J Contingencies Crisis Man

Author:

Bentley Joshua M.¹,Oostman Kimberly R.²,Shah Sayyed Fawad Ali²

Affiliation:

1. Department of Strategic Communication; Texas Christian University; Fort Worth TX USA

2. Department of Communication and Journalism; University of New Mexico; Albuquerque NM USA

Publisher

Wiley

Subject

Management, Monitoring, Policy and Law,Management Information Systems

Link

http://onlinelibrary.wiley.com/wol1/doi/10.1111/1468-5973.12169/fullpdf

Reference41 articles.

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2. Sears repair of its auto service image: Image restoration discourse in the corporate sector;Benoit;Communication Studies,1995

3. Image repair discourse and crisis communication;Benoit;Public Relations Review,1997

4. Appropriateness and effectiveness of image repair strategies;Benoit;Communication Reports,1997

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