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User behaviours after critical mobile application incidents: the relationship with situational context

  • Published:2015-06-10 Issue:1 Volume:27 Page:5-30
  • ISSN:1350-1917
  • Container-title:Information Systems Journal
  • language:en
  • Short-container-title:Info Systems J

Author:

Salo Markus1,Frank Lauri2

Affiliation:

1. Department of Computer Science and Information Systems; University of Jyväskylä; Jyväskylä Finland

2. University of Jyväskylä; Department of Computer Science and Information Systems / Agora Center; Jyväskylä Finland

Publisher

Wiley

Subject

Computer Networks and Communications,Information Systems,Software

Reference59 articles.

1. Value creation in mobile commerce: findings from a consumer survey;Anckar;Journal of Information Technology Theory and Application,2002

2. Reversal theory: a new approach to motivation, emotion and personality;Apter;Anuario de Psicología,1989

3. Co-experience: user experience as interaction;Battarbee;CoDesign,2005

4. Situational variables and consumer behavior;Belk;Journal of Consumer Research,1975

5. What drives immediate and ongoing word of mouth?;Berger;Journal of Marketing Research,2011
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