Cross-training Decisions in Field Services with Three Job Types and Server-Job Mismatch*-Reference-Cited by-同舟云学术

Cross-training Decisions in Field Services with Three Job Types and Server-Job Mismatch*

Published:2004-05 Issue:2 Volume:35 Page:239-257
ISSN:0011-7315
Container-title:Decision Sciences
language:en
Short-container-title:Decision Sciences

Author:

Agnihothri Saligrama R.,Mishra Ajay K.

Publisher

Wiley

Subject

Management of Technology and Innovation,Information Systems and Management,Strategy and Management,General Business, Management and Accounting

Reference25 articles.

1. S. R. Agnihothri (2000 ). Server flexibility in a queuing system with heterogeneous customers. Working Paper , School of Management, Binghamton University, Binghamton, NY.

2. Workforce cross-training decisions in field service systems with two job types

3. Staffing a Multiskilled Workforce with Varying Levels of Productivity: An Analysis of Cross-training Policies

4. Cross-Utilization of Workers Whose Capabilities Differ

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