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Web-based Assessment of Call Center Agents: Development and Validation of a Computerized Instrument

  • Published:2003-06 Issue:2-3 Volume:11 Page:184-193
  • ISSN:0965-075X
  • Container-title:International Journal of Selection and Assessment
  • language:en
  • Short-container-title:Int J Selection & Assessment

Author:

Konradt Udo,Hertel Guido,Joder Karin

Publisher

Wiley

Subject

Management of Technology and Innovation,Strategy and Management,General Psychology,Applied Psychology,General Business, Management and Accounting

Cited by 15 articles. 订阅此论文施引文献 订阅此论文施引文献，注册后可以免费订阅5篇论文的施引文献，订阅后可以查看论文全部施引文献

1. Situational judgment tests: From low-fidelity simulations to alternative measures of personality and the person-situation interplay;Measuring and Modeling Persons and Situations;2021

2. The Evolution of E-Selection;The Wiley Blackwell Handbook of the Psychology of the Internet at Work;2017-08-28

3. Are Situational Judgment Tests Better Assessments of Personality than Traditional Personality Tests in High-Stakes Testing?;The Wiley Handbook of Personality Assessment;2016-04-29

4. The Evolution of the Field of Human Resource Information Systems: Co-Evolution of Technology and HR Processes;Communications of the Association for Information Systems;2016

5. On the Untapped Value of e-HRM – a Literature Review;Communications of the Association for Information Systems;2016
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