‘Feeling out’ the rules: A psychological process theory of red tape

Abstract

AbstractOver the past 30 years, red tape has emerged as a key concept in public management. Yet, researchers continue to debate the relative merits of system‐centric versus individual‐centric approaches. In this article, we articulate an individual‐centric psychological process theory, a theory that confronts the ‘modularity assumption’ relegating the subjective individual experience as inconsequential in much red tape research. We theorize that the appraisal mechanism influences the meaning attached to external compliance demands. Our process theory advances the claim that experience, emotion, and expectancy influence one's perceptions of, and behavioral response to, red tape. Thus, compliance expectations in rules are informed by other social demands embedded in roles, identities, and collective interests in ways that influence the perceived legitimacy of rules and the compliance burdens they impose. The psychological process theory offers a holistic perspective on red tape by treating the subjective individual experience as consequential for understanding red tape.