Pricing in Service Systems with Rational Balking and Abandonment of Time‐Sensitive Customers
Author:
Affiliation:
1. Department of Management Sciences University of Waterloo Waterloo Ontario N2L 3G1 Canada
2. Rotman School of Management University of Toronto Toronto Ontario M5S 3E6 Canada
3. Foisie Business School Worcester Massachusetts 01609 USA
Publisher
Wiley
Subject
Management of Technology and Innovation,Industrial and Manufacturing Engineering,Management Science and Operations Research
Link
https://onlinelibrary.wiley.com/doi/pdf/10.1111/poms.13555
Reference30 articles.
1. Incentive-Compatible Revenue Management in Queueing Systems: Optimal Strategic Delay
2. Optimal Price/Lead-Time Menus for Queues with Customer Choice: Segmentation, Pooling, and Strategic Delay
3. Afeche P. V.Sarhangian.2015.Rational abandonment from priority queues: Equilibrium strategy and pricing implications.
4. Pricing Time-Sensitive Services Based on Realized Performance
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