Operational factors associated with emergency department patient satisfaction: Analysis of the Academy of Administrators of Emergency Medicine/Association of Academic Chairs of Emergency Medicine national survey-Reference-Cited by-同舟云学术

Operational factors associated with emergency department patient satisfaction: Analysis of the Academy of Administrators of Emergency Medicine/Association of Academic Chairs of Emergency Medicine national survey

Published:2021-07 Issue:7 Volume:28 Page:753-760
ISSN:1069-6563
Container-title:Academic Emergency Medicine
language:en
Short-container-title:Acad Emerg Med

Author:

Reznek Martin A.¹^ORCID,Larkin Celine M.¹,Scheulen James J.²,Harbertson Cathi A.²,Michael Sean S.³^ORCID

Affiliation:

1. Department of Emergency Medicine University of Massachusetts Medical School Worcester Massachusetts USA

2. Department of Emergency Medicine Johns Hopkins University School of Medicine Baltimore Maryland USA

3. Department of Emergency Medicine University of Colorado School of Medicine Aurora Colorado USA

Publisher

Wiley

Subject

Emergency Medicine,General Medicine

Link

https://onlinelibrary.wiley.com/doi/pdf/10.1111/acem.14278

Reference20 articles.

1. Examining the Role of Patient Experience Surveys in Measuring Health Care Quality

2. Patient Satisfaction: History, Myths, and Misperceptions

3. Emergency Department CAHPS (ED CAHPS). Centers for Medicare & Medicaid Services U.S. Department of Health and Human Services website. 2020. Accessed April 22 2021.https://www.cms.gov/Research‐Statistics‐Data‐and‐Systems/Research/CAHPS/ED

4. EDCAHPS. Press Ganey website. Accessed April 22 2021.https://helpandtraining.pressganey.com/researchResources/governmentInitiatives/EDCAHPS

5. Patient Satisfaction Data as a Quality Indicator: A Tale of Two Emergency Departments

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