Author:
CHASE RICHARD B.,KUMAR K. RAVI,YOUNGDAHL WILLIAM E.
Subject
Management of Technology and Innovation,Industrial and Manufacturing Engineering,Management Science and Operations Research
Reference19 articles.
1. “A Framework for Analyzing Customer Service Orientations in Manufacturing,”;Bowen;Academy of Management Review,1989
2. “The Service Factory,”;Chase;The Academy of Management Executive,1988
3. “The Service Factory,”;Chase;Harvard Business Review,1989
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33 articles.
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