1. In Customers We Trust;Bell;Executive Excellence,1993
2. Flight Delayed? Web Site Starts a Refund Plan;Carey;Wall Street Journal,2000
3. Wells to Pay Customers Miffed at Long Teller Lines;Chase;American Banker,1997
4. Survey of Scheduling Research Involving Due Date Determination Decisions;Cheng;European Journal of Operational Research,1989
5. Balancing Cycle Time and Workstations;Deckro;IIE Transactions,1989