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Focusing on Customer Time in Field Service: A Normative Approach

  • Published:2009-01-05 Issue:2 Volume:16 Page:189-202
  • ISSN:1059-1478
  • Container-title:Production and Operations Management
  • language:en
  • Short-container-title:

Author:

Apte Aruna,Apte Uday M.,Venugopal Nandagopal

Publisher

Wiley

Subject

Management of Technology and Innovation,Industrial and Manufacturing Engineering,Management Science and Operations Research

Reference45 articles.

1. Performance evaluation of service territories;Agnihotri;Operations Research,1992

2. Leveraging technology to improve field service;Agnihotri;International Journal of Service Industry Management,2002

3. Quality Management in Services: Analysis and Measurement

4. Baron , K. 2000 Hurry up and wait Forbes

5. A new generation of vehicle routing research: Robust algorithms, addressing uncertainty;Bertsimas;Operations Research,1996

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1. Optimal Service Time Windows;Transportation Science;2024-03

2. Accessing Online Data: Web-Crawling and Information-Scraping Techniques to Automate the Assembly of Research Data;Journal of Business Logistics;2016-03

3. Evacuating People with Mobility-Challenges in a Short-Notice Disaster;Decision Sciences;2015-08

4. Study on Service Station Layout for Field Maintenance Service of Agricultural Machinery;Proceedings of the 21st International Conference on Industrial Engineering and Engineering Management 2014;2015

5. Study on Scheduling Algorithm of Field Maintenance Service for Agricultural Machinery;Applied Mechanics and Materials;2014-09
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