Self-Service Operations at Retail Stores: The Role of Inter-Customer Interactions-Reference-Cited by-同舟云学术

Self-Service Operations at Retail Stores: The Role of Inter-Customer Interactions

Published:2012-03-11 Issue:4 Volume:22 Page:888-914
ISSN:1059-1478
Container-title:Production and Operations Management
language:en
Short-container-title:Prod Oper Manag

Author:

Li Mei¹,Choi Thomas Y.²,Rabinovich Elliot,Crawford Aaron³

Affiliation:

1. Department of Management; College of Business and Economics; Lehigh University; Rauch Business Center; 422; 621 Taylor Street; Bethlehem; Pennsylvania; 18015; USA

2. Department of Supply Chain Management; W. P. Carey School of Business; Arizona State University; Tempe; Arizona; 85287; USA

3. School of Social and Family Dynamics; Arizona State University; Tempe; Arizona; 85287; USA

Publisher

Wiley

Subject

Management of Technology and Innovation,Industrial and Manufacturing Engineering,Management Science and Operations Research

Link

http://onlinelibrary.wiley.com/wol1/doi/10.1111/j.1937-5956.2012.01321.x/fullpdf

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