Are Self-Service Customers Satisfied or Stuck?

Author:

Buell Ryan W.,Campbell Dennis,Frei Frances X.

Publisher

Wiley

Subject

Management of Technology and Innovation,Industrial and Manufacturing Engineering,Management Science and Operations Research

Reference52 articles.

1. Cross-category variation in customer satisfaction and retention;Anderson;Mark. Letters,1994

2. The antecedents and consequences of customer satisfaction for firms;Anderson;Mark. Sci.,1993

3. Automated self-service comes to telcos;Andreu;McKinsey Quar,2004

4. Operations in the service industries;Apte;Introduction to the special issue,2008

5. Self-service consumer;Bateson;An exploratory study,1985

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