Author:
Buell Ryan W.,Campbell Dennis,Frei Frances X.
Subject
Management of Technology and Innovation,Industrial and Manufacturing Engineering,Management Science and Operations Research
Reference52 articles.
1. Cross-category variation in customer satisfaction and retention;Anderson;Mark. Letters,1994
2. The antecedents and consequences of customer satisfaction for firms;Anderson;Mark. Sci.,1993
3. Automated self-service comes to telcos;Andreu;McKinsey Quar,2004
4. Operations in the service industries;Apte;Introduction to the special issue,2008
5. Self-service consumer;Bateson;An exploratory study,1985
Cited by
62 articles.
订阅此论文施引文献
订阅此论文施引文献,注册后可以免费订阅5篇论文的施引文献,订阅后可以查看论文全部施引文献