1. A Rating Scale Formulation for Ordered Response Categories;Andrich;Psychometrika,1978
2. Rasch Models for Measurement
3. Hospital Reduces Medication Errors Using DMAIC and QFD;Benitez;Quality Progress,2007
4. Treating Technology as a Luxury?;Berger;Healthcare Financial Management,2007
5. Patient Satisfaction Only Seven Steps Away?;Blizzard;Gallup Poll Tuesday Briefing,2004