1. 1177 2017 1177 Vårdguiden - Healthcare Guide 1177 https://www.1177.se/Stockholm/Om-1177/About1177Vardguiden/
2. AAACN (American Academy of Ambulatory Care Nursing) 2011 Definition of professional ambulatory care nursing https://aaacn.org/sites/default/files/AmbulatoryCareNursingDefinition.pdf
3. Andersson-Bäck , M. 2008 Conceptions, conflicts and contradictions at the introduction of a Swedish Health Call Centre
4. Introducing telephone triage;Bishop;Practice Nurse,2008
5. Identified obstacles and prerequisites in telenurses’ work environment - A modified Delphi study;Bjorkman;BMC Health Services Research,2017