Application of Statistical Process Control to Physician-specific Emergency Department Patient Satisfaction Scores: A Novel Use of the Funnel Plot
Author:
Publisher
Wiley
Subject
Emergency Medicine,General Medicine
Link
http://onlinelibrary.wiley.com/wol1/doi/10.1111/j.1553-2712.2012.01304.x/fullpdf
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2. The effects of a physician-nurse patient care team on patient satisfaction in an academic ED;DeBehnke;Am J Emerg Med.,2002
3. Becoming a leader in patient satisfaction: changing the culture of care in an academic community hospital;Deitrick;Health Mark Q.,2006
4. The use of performance improvement methods to enhance emergency department patient satisfaction in the United States: a critical review of the literature and suggestions for future research;Boudreaux;Acad Emerg Med.,2006
5. Predictors of emergency department patient satisfaction: stability over 17 months;Boudreaux;Acad Emerg Med.,2004
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