USER SATISFACTION WITH A SERVICE: AN APPROACH FROM POWER AND TASK CHARACTERISTICS
Author:
Publisher
Wiley
Subject
Management of Technology and Innovation,Strategy and Management,Business and International Management
Link
http://onlinelibrary.wiley.com/wol1/doi/10.1111/j.1467-6486.1980.tb00394.x/fullpdf
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1. Tactics of Lateral Relationship: The Purchasing Agent
2. Sources of Power of Lower Participants in Complex Organizations
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4. Some Organzational Considerations in the Professional-Organizational Relationship
5. Measurement of social power, opportunity costs, and the theory of two-person bargaining games
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