Overcoming neutrality as an organizational learning impediment

Abstract

AbstractThis article addresses the negative implications of neutrality in bureaucratic systems and public service. Neutrality employs a sameness approach that reinforces impartiality, invisibility, and indifference, resulting in what we term discriminatory blindness. After a brief illustrative review of neutrality in public service, we critique neutrality as an organizational impediment based on its veiled negative implications and disparate outcomes that fail to center the human experience and treat people based on how they are situated to ensure equity in outcomes. We propose a framework to forge ahead with eight actionable types of initiatives and learning constructs to raise the consciousness of public practitioners. We conclude with an action‐oriented and learning‐focused approach.