To forgive or not to forgive an organisation: Perceived integrity versus competence transgressions shape consumers' forgiveness of transgressing organisations-Reference-Cited by-同舟云学术

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To forgive or not to forgive an organisation: Perceived integrity versus competence transgressions shape consumers' forgiveness of transgressing organisations

Published:2022-09-13 Issue: Volume: Page:
ISSN:0269-994X
Container-title:Applied Psychology
language:en
Short-container-title:Applied Psychology

Author:

Noor Masi¹^ORCID,Chao Melody M.²,Doosje Bertjan³

Affiliation:

1. School of Psychology Keele University Newcastle upon Tyne UK

2. Department of Management Hong Kong University of Science and Technology Hong Kong

3. Faculty of Social and Behavioral Sciences, Social and Organizational Psychology University of Amsterdam Amsterdam The Netherlands

Publisher

Wiley

Subject

Applied Psychology,Arts and Humanities (miscellaneous),Developmental and Educational Psychology

Link

https://onlinelibrary.wiley.com/doi/pdf/10.1111/apps.12428

Reference68 articles.

1. The Big Two in Social Judgment and Behavior

2. BBC news. (2016a June).Volkswagen 'to pay $10bn' for US emissions scandal. Retrieved fromhttp://www.bbc.com/news/business-36611152

3. BBC news. (2016b July).Heart surgery: Three hospitals told to stop complex treatment. Retrieved fromhttp://www.bbc.com/news/health-36737265

4. Outraged Consumers: Getting Even at the Expense of Getting a Good Deal

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1. Therapeutic Groups to Help People Forgive Others: A Case Study;International Journal of Group Psychotherapy;2024-06-25

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