Emotions in action: Telephone-mediated dispute resolution
Author:
Affiliation:
1. School of Psychology; Victoria University of Wellington; New Zealand
2. Primary Health Care and General Practice Department; Wellington School of Medicine; Otago University; Wellington New Zealand
Publisher
Wiley
Subject
Social Psychology
Link
http://onlinelibrary.wiley.com/wol1/doi/10.1111/bjso.12082/fullpdf
Reference47 articles.
1. Transitional regularities for ‘casual’ “Okay” usages;Beach;Journal of Pragmatics,1993
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