Factors hampering the use of patient complaints to improve quality: An exploratory study-Reference-Cited by-同舟云学术

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Factors hampering the use of patient complaints to improve quality: An exploratory study

Published:2009-12 Issue:6 Volume:15 Page:534-542
ISSN:1322-7114
Container-title:International Journal of Nursing Practice
language:en
Short-container-title:

Author:

Hsieh Sophie Yahui

Publisher

Wiley

Subject

General Nursing

Link

http://onlinelibrary.wiley.com/wol1/doi/10.1111/j.1440-172X.2009.01783.x/fullpdf

Reference29 articles.

1. The quality in Australian health care study;Wilson;The Medical Journal of Australia,1995

2. The Lichfield lecture. Quality assurance in health care: The consumer's role;Donabedian;Quality in Health Care,1992

3. Measuring patient-centered communication in patient-physician consultations: Theoretical and practical issues;Epstein;Social Science and Medicine,2005

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1. Do national policies for complaint handling in English hospitals support quality improvement? Lessons from a case study;Journal of the Royal Society of Medicine;2022-05-31

2. How do patient feedback systems work in low-income and middle-income countries? Insights from a realist evaluation in Bangladesh;BMJ Global Health;2021-02

3. Learning from complaints in healthcare: a realist review of academic literature, policy evidence and front-line insights;BMJ Quality & Safety;2020-02-04

4. Stakeholders’ roles and responsibilities regarding quality of care;International Journal of Health Care Quality Assurance;2016-10-10

5. Empirical Evidence on Violations of Patient Rights in the Republic of Slovenia;Lex localis - Journal of Local Self-Government;2016-07-31

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