Nurse and midwife navigator resilience, well‐being, burnout, and turnover intent: A multi‐methods study

Abstract

AbstractPurposeTo explore levels of Navigator resilience, well‐being, burnout, and turnover intent.DesignA longitudinal, multi‐methods study concurrently collected quantitative and qualitative data over three years.MethodsA survey and Action Learning Groups.FindingsNo statistically significant change in resilience, well‐being, burnout, or turnover intent. Supports, self‐care and leaving the position, were used to maintain well‐being.ConclusionsWhile quantitative measures did not change, qualitative data demonstrated how adaptive coping mechanisms maintain well‐being. Recommendations for nurses working in Navigator, or similar community/public health roles include work‐based programs targeting support, good leadership, governance systems including their impact on turnover intent.Clinical evidenceJob turnover intent can be used as a mechanism to monitor resilience and well‐being.