Consumer vulnerability and complaint handling: Challenges, opportunities and dispute system design-Reference-Cited by-同舟云学术

Consumer vulnerability and complaint handling: Challenges, opportunities and dispute system design

Published:2017-06-30 Issue:6 Volume:41 Page:638-646
ISSN:1470-6423
Container-title:International Journal of Consumer Studies
language:en
Short-container-title:Int J Consum Stud

Author:

Brennan Carol¹^ORCID,Sourdin Tania²,Williams Jane¹,Burstyner Naomi³,Gill Chris¹

Affiliation:

1. Consumer Dispute Resolution Centre; Queen Margaret University, Edinburgh

2. Newcastle Law School; University of Newcastle; Australia

3. Faculty of law, Monash University; Australia

Publisher

Wiley

Subject

Marketing,Public Health, Environmental and Occupational Health,Economics and Econometrics,Applied Psychology

Link

http://onlinelibrary.wiley.com/wol1/doi/10.1111/ijcs.12377/fullpdf

Reference77 articles.

1. Accent 2012 Using behavioural economics to encourage water bill payments by debtors and those who struggle to pay http://webarchive.nationalarchives.gov.uk/20150624091829/http://ofwat.gov.uk/regulating/customerdebt/rpt_com20120724behaviour.pdf

2. Age UK 2016 Later life in the UK http://www.ageuk.org.uk/Documents/EN-GB/Factsheets/Later_Life_UK_factsheet.pdf?dtrk=true

3. Australian Centre for Justice Innovation (ACJI) and SOCAP 2015 Australian competency and ethical framework for complaint professionals http://www.socap.org.au/files/nrteUploadFiles/132F102F201533A153A50PM.pdf

4. Australian Competition and Consumer Commission 2015 Compliance and enforcement policy https://www.accc.gov.au/about-us/australian-competition-consumer-commission/compliance-enforcement-policy

5. Australian Government Productivity Commission (AGPC) 2008 Review of Australia's consumer policy framework http://www.pc.gov.au/inquiries/completed/consumer-policy/report/consumer2.pdf

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