Outpatient Appointment Block Scheduling Under Patient Heterogeneity and Patient No-Shows-Reference-Cited by-同舟云学术

Outpatient Appointment Block Scheduling Under Patient Heterogeneity and Patient No-Shows

Published:2017-10-18 Issue:1 Volume:27 Page:28-48
ISSN:1059-1478
Container-title:Production and Operations Management
language:en
Short-container-title:Prod Oper Manag

Author:

Lee Seung Jun¹,Heim Gregory R.²,Sriskandarajah Chelliah³,Zhu Yunxia⁴

Affiliation:

1. School of Global Innovation and Leadership; College of Business; San José State University; BT 363, One Washington Square San José California 95192-0164 USA

2. Department of Information and Operations Management; Mays Business School; Texas A&M University; 320U Wehner, 4217 TAMU College Station Texas 77843 USA

3. Department of Information and Operations Management; Mays Business School; Texas A&M University; 320Q Wehner, 4217 TAMU College Station Texas 77843 USA

4. Department of Information Systems & Supply Chain Management; College of Business Administration; Rider University; Sweigart Hall 358, 2083 Lawrenceville Road Lawrenceville New Jersey 08648 USA

Publisher

Wiley

Subject

Management of Technology and Innovation,Industrial and Manufacturing Engineering,Management Science and Operations Research

Link

http://onlinelibrary.wiley.com/wol1/doi/10.1111/poms.12791/fullpdf

Reference56 articles.

1. A study of queues and appointment systems in hospital out-patient departments, with special reference to waiting-times;Bailey;J. R. Stat. Soc.,1952

2. Minimizing expected waiting in a medical appointment system;Bosch;IIE Trans.,2000

3. Business Data Codes 2015 NAICS 6214 Outpatient Care Centers. Business Data Codes http://businessdatacodes.com/naics/code-6214-outpatient-care-centers

4. Outpatient scheduling in health care: A review of literature;Cayirli;Prod. Oper. Manag.,2003

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