The Impact of Internal Service Quality on Preventable Adverse Events in Hospitals-Reference-Cited by-同舟云学术

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The Impact of Internal Service Quality on Preventable Adverse Events in Hospitals

Published:2017-09-11 Issue:12 Volume:27 Page:2201-2212
ISSN:1059-1478
Container-title:Production and Operations Management
language:en
Short-container-title:Prod Oper Manag

Author:

Zheng Sarah¹,Tucker Anita L.²,Ren Z. Justin²,Heineke Janelle²,McLaughlin Amy³,Podell Aubrey L.³

Affiliation:

1. Ithaca College School of Business; 953 Danby Rd Ithaca New York 14850 USA

2. Boston University Questrom School of Business; 595 Commonwealth Avenue Boston Massachusetts 02215 USA

3. Performance Improvement Operations; Lahey Health System; 25 Mall Road Burlington Massachusetts 01803 USA

Publisher

Wiley

Subject

Management of Technology and Innovation,Industrial and Manufacturing Engineering,Management Science and Operations Research

Link

http://onlinelibrary.wiley.com/wol1/doi/10.1111/poms.12758/fullpdf

Reference63 articles.

1. Hospital nurse staffing and patient mortality, nurse burnout, and job dissatisfaction;Aiken;JAMA,2002

2. Decubitus ulcers: A review of the literature;Bansal;Int. J. Dermatol.,2005

3. Hassles: Their importance to nurses' quality of work life;Beaudoin;Nurs. Econ.,2003

4. Bohn , R. E 2013 Not flying by the book: Slow adoption of checklists and procedures in WW2 aviation University of California, San Diego

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