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Peakedness-Based Staffing for Call Center Outsourcing

  • Published:2013-07-15 Issue:3 Volume:23 Page:504-524
  • ISSN:1059-1478
  • Container-title:Production and Operations Management
  • language:en
  • Short-container-title:Prod Oper Manag

Author:

Van den Schrieck Jean-Christophe1,Akşin Zeynep2,Chevalier Philippe3

Affiliation:

1. n-Side s.a.; Rue Granbonpré, 11 B-1348 Louvain-la-Neuve Belgium

2. College of Administrative Sciences and Economics; Koç University; Istanbul Turkey

3. Center for Operations Research and Econometrics; Louvain School of Management; Université catholique de Louvain; B-1348 Louvain-la-Neuve Belgium

Publisher

Wiley

Subject

Management of Technology and Innovation,Industrial and Manufacturing Engineering,Management Science and Operations Research

Cited by 7 articles. 订阅此论文施引文献 订阅此论文施引文献，注册后可以免费订阅5篇论文的施引文献，订阅后可以查看论文全部施引文献

1. McLeod Health Optimizes Staffing for Patient Room Cleaning;INFORMS Journal on Applied Analytics;2023-03

2. Should We Wait Before Outsourcing? Analysis of a Revenue-Generating Blended Contact Center;Manufacturing & Service Operations Management;2021-09

3. Age-based Markovian approximation of the G/M/1 queue;Operations Research Letters;2021-09

4. Dimensioning a queue with state-dependent arrival rates;Computers & Operations Research;2021-04

5. Late-rejection, a strategy to perform an overflow policy;European Journal of Operational Research;2020-02
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