Design Principles for Flexible Systems
Author:
Affiliation:
1. H. Milton Stewart School of Industrial and Systems Engineering; Georgia Institute of Technology; Atlanta; Georgia; 30332-0205; USA
2. Department of Computing and Software; McMaster University; Hamilton; Ontario; L8S 4L7; Canada
Publisher
Wiley
Subject
Management of Technology and Innovation,Industrial and Manufacturing Engineering,Management Science and Operations Research
Link
http://onlinelibrary.wiley.com/wol1/doi/10.1111/poms.12009/fullpdf
Reference27 articles.
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3. Workforce cross training in call centers from an operations management perspective
4. Dynamic server allocation for queueing networks with flexible servers;Andradóttir;Oper. Res.,2003
5. Compensating for failures with flexible servers;Andradóttir;Oper. Res.,2007
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