The incommensurability of nursing as a practice and the customer service model: an evolutionary threat to the discipline

Author:

Austin Wendy J.

Publisher

Wiley

Subject

General Medicine,Issues, ethics and legal aspects,Research and Theory

Reference44 articles.

1. Alberta Health Services 2006 Walt Disney World renowned customer service excellence being presented by Capital Health in partnership with McMaster University's Degroote School of Business Health Leadership Institute http://www.capitalhealth.ca/NewsAndEvents/NewsReleases/2006/DisneyCustomerService.htm

2. Of vigilance and invisibility - being a patient in technologically intense environments;Almerud;Nursing in Critical Care,2007

3. Reframing the debate on health care reform by replacing our metaphors;Annas;The New England Journal of Medicine,1995

4. Compassion fatigue: the experience of nurses;Austin;Ethics and Social Welfare,2009a

5. Supporting relationships between family and staff in continuing care settings;Austin;Journal of Family Nursing,2009b

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