The Net Promoter Score - an asset to patient experience surveys?
Author:
Affiliation:
1. Netherlands Institute for Health Services Research (NIVEL); Utrecht The Netherlands
2. TRANZO; Tilburg University; Tilburg The Netherlands
3. Institute for Quality in Health Care; Diemen The Netherlands
Funder
National Health Care Institute (Kwaliteitsinstituut)
Publisher
Wiley
Subject
Public Health, Environmental and Occupational Health
Link
http://onlinelibrary.wiley.com/wol1/doi/10.1111/hex.12297/fullpdf
Reference32 articles.
1. The increasing importance of patient surveys. Now that sound methods exist, patient surveys can facilitate improvement;Cleary;British Medical Journal,1999
2. The Dutch consumer quality index: an example of stakeholder involvement in indicator development;Delnoij;BMC Health Services Research,2010
3. Consumer choice in Dutch health insurance after reform;Maarse;Health Care Analysis,2006
4. Dutch healthcare reform: did it result in performance improvement of health plans? A comparison of consumer experiences over time;Hendriks;BMC Health Services Research,2009
5. Going Dutch-managed-competition health insurance in the Netherlands;Enthoven;New England Journal of Medicine,2007
Cited by 114 articles. 订阅此论文施引文献 订阅此论文施引文献，注册后可以免费订阅5篇论文的施引文献，订阅后可以查看论文全部施引文献
1. A multi-actor perspective of humanised midwifery care excellence: An exploratory survey;Women's Studies International Forum;2024-09
2. Digital consults in heart failure care: a randomized controlled trial;Nature Medicine;2024-08-31
3. Effects of a Digital Care Pathway for Multiple Sclerosis: Observational Study;JMIR Human Factors;2024-08-07
4. Evaluation of the effects of a gamified, fully immersive and stroke-specific virtual reality intervention for improving disability and quality of life in patients with stroke in the subacute phase: study protocol of the RESET randomised trial;BMJ Open Sport & Exercise Medicine;2024-08
5. Improving Workflow Efficiency at an Outpatient MRI Imaging Facility: A Case Study;Journal of the American College of Radiology;2024-06
1.学者识别学者识别
2.学术分析学术分析
3.人才评估人才评估
"同舟云学术"是以全球学者为主线，采集、加工和组织学术论文而形成的新型学术文献查询和分析系统，可以对全球学者进行文献检索和人才价值评估。用户可以通过关注某些学科领域的顶尖人物而持续追踪该领域的学科进展和研究前沿。经过近期的数据扩容，当前同舟云学术共收录了国内外主流学术期刊6万余种，收集的期刊论文及会议论文总量共计约1.5亿篇，并以每天添加12000余篇中外论文的速度递增。我们也可以为用户提供个性化、定制化的学者数据。欢迎来电咨询！咨询电话：010-8811{复制后删除}0370
www.globalauthorid.com
TOP
Copyright © 2019-2024 北京同舟云网络信息技术有限公司 京公网安备11010802033243号 京ICP备18003416号-3