United by a Common Language? Trade Union Responses in the UK and India to Call Centre Offshoring
Author:
Publisher
Wiley
Subject
Earth-Surface Processes,Geography, Planning and Development
Link
http://onlinelibrary.wiley.com/wol1/doi/10.1111/j.1467-8330.2008.00567.x/fullpdf
Reference75 articles.
1. Taylorism, targets and the pursuit of quantity and quality by call centre management
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