Cooperation, Trust and Performance - Empirical Results from Three Countries
Author:
Publisher
Wiley
Subject
Management of Technology and Innovation,Strategy and Management,General Business, Management and Accounting
Link
http://onlinelibrary.wiley.com/wol1/doi/10.1111/j.1467-8551.2009.00647.x/fullpdf
Reference71 articles.
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2. The antecedents and consequences of customer satisfaction for firms;Anderson;Marketing Science,1993
3. Customer satisfaction, productivity, and profitability;Anderson;Marketing Science,1994
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