1. Agency for Certification, Accreditation and Healthcare Quality Improvement in the Republic Srpska 2012 Certification and accreditation standards for hospitals (in Serbian) https://www.askva.org/fileadmin/Sertifikacija/standardi/Standardi_za_sertifikaciju_bolnica_final.zip
2. Agency for Certification, Accreditation and Healthcare Quality Improvement in the Republic Srpska 2013 Certification and accreditation standards for Primary Healthcare Centers (in Serbian) https://www.askva.org/fileadmin/Sertifikacija/standardi/Standardi_za_sertifikaciju_domova_zdravlja.pdf
3. Agency for Quality and Accreditation in Healthcare in the Federation of Bosnia and Heregovina 2010a Certification and accreditation standards for hospitals (in Bosnian) http://www.akaz.ba/Publikacije/Dokumenti/Standardi/Bolnicki_standardi.pdf
4. Agency for Quality and Accreditation in Healthcare in the Federation of Bosnia and Heregovina 2010b Certification and accreditation standards for Primary Healthcare Centers (in Bosnian) http://www.akaz.ba/Publikacije/Dokumenti/Standardi/DZ_akreditacijski_standardi_05.pdf
5. Patient safety, satisfaction, and quality of hospital care: cross sectional surveys of nurses and patients in 12 countries in Europe and the United States;Aiken;BMJ,2012