Improving the safety and quality of nursing care through standardized operating procedures in Bosnia and Herzegovina

Author:

Ausserhofer Dietmar12,Rakic Severin3,Novo Ahmed4,Dropic Emira5,Fisekovic Eldin5,Sredic Ana5,Van Malderen Greet2

Affiliation:

1. College for Health-Care Professionals Claudiana; Bozen Italy

2. Institute of Nursing Science; University of Basel; Basel Switzerland

3. Health Management Centre; Public Health Institute of Republic of Srpska; Banjaluka Bosnia and Herzegovina

4. Agency for Healthcare Quality and Accreditation in Federation of Bosnia and Herzegovina (AKAZ); Sarajevo Bosnia and Herzegovina

5. Fondacija fami; Sarajevo Bosnia and Herzegovina

Funder

Swiss Government

Publisher

Wiley

Subject

General Nursing

Reference27 articles.

1. Agency for Certification, Accreditation and Healthcare Quality Improvement in the Republic Srpska 2012 Certification and accreditation standards for hospitals (in Serbian) https://www.askva.org/fileadmin/Sertifikacija/standardi/Standardi_za_sertifikaciju_bolnica_final.zip

2. Agency for Certification, Accreditation and Healthcare Quality Improvement in the Republic Srpska 2013 Certification and accreditation standards for Primary Healthcare Centers (in Serbian) https://www.askva.org/fileadmin/Sertifikacija/standardi/Standardi_za_sertifikaciju_domova_zdravlja.pdf

3. Agency for Quality and Accreditation in Healthcare in the Federation of Bosnia and Heregovina 2010a Certification and accreditation standards for hospitals (in Bosnian) http://www.akaz.ba/Publikacije/Dokumenti/Standardi/Bolnicki_standardi.pdf

4. Agency for Quality and Accreditation in Healthcare in the Federation of Bosnia and Heregovina 2010b Certification and accreditation standards for Primary Healthcare Centers (in Bosnian) http://www.akaz.ba/Publikacije/Dokumenti/Standardi/DZ_akreditacijski_standardi_05.pdf

5. Patient safety, satisfaction, and quality of hospital care: cross sectional surveys of nurses and patients in 12 countries in Europe and the United States;Aiken;BMJ,2012

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