Understanding buyers' loyalty to a C2C platform: the roles of social capital, satisfaction and perceived effectiveness of e-commerce institutional mechanisms-Reference-Cited by-同舟云学术

Understanding buyers' loyalty to a C2C platform: the roles of social capital, satisfaction and perceived effectiveness of e-commerce institutional mechanisms

Published:2015-06-05 Issue:1 Volume:27 Page:91-119
ISSN:1350-1917
Container-title:Information Systems Journal
language:en
Short-container-title:Info Systems J

Author:

Huang Qian¹,Chen Xiayu²,Ou Carol Xiaojuan³,Davison Robert M.⁴^ORCID,Hua Zhongsheng¹

Affiliation:

1. School of Management; University of Science and Technology of China; Jinzhai Road 96 Hefei, Anhui China

2. School of Management; University of Science and Technology of China & City University of Hong Kong Joint Advanced Research Centre; Jinzhai Road 96 Hefei, Anhui China

3. Department of Information Management; Tilburg University; Warandelaan 2 5000 LE Tilburg The Netherlands

4. Department of Information Systems; City University of Hong Kong; 83 Tat Chee Avenue Kowloon Hong Kong

Funder

National Natural Science Foundation of China

Publisher

Wiley

Subject

Computer Networks and Communications,Information Systems,Software

Link

http://onlinelibrary.wiley.com/wol1/doi/10.1111/isj.12079/fullpdf

Reference71 articles.

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3. E-satisfaction and e-loyalty: a contingency framework;Anderson;Psychology and Marketing,2003

4. Estimating nonresponse bias in mail surveys;Armstrong;Journal of Marketing Research,1977

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