Rebuilding Trust in Online Shops on Consumer Review Sites: Sellers' Responses to User-Generated Complaints
Author:
Affiliation:
1. Assistant Professor; Human-Technology Interaction Group at Eindhoven University of Technology; the Netherlands
2. Professor; Human-Technology Interaction Group at Eindhoven University of Technology; the Netherlands
Publisher
Oxford University Press (OUP)
Subject
Computer Networks and Communications,Computer Science Applications
Reference40 articles.
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2. Individual trust in online firms: Scale development and initial test;Bhattacherjee;Journal of Management Information Systems,2002
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