Mechanism for improving the efficiency and quality of public services

Author:

Tkachenko D. V.1ORCID

Affiliation:

1. Institute of Economics and Management of the "Crimean Federal University named after V.I. Vernadsky"

Abstract

This article discusses one of the mechanisms for improving the quality of public services, such as the development of personnel in this area. The search for a solution to the problem of developing the human resources potential of the public services sector is necessary in order to achieve a high level of public satisfaction with the quality of public services. For the studied sphere of public services, this paper describes the procedure for preparing a matrix of developmental actions for the development of human resources competencies. in particular, the ten most important competencies for the success of the employee's work are identified. The factors that most motivate employees to work in the organization with full dedication and strive for self-improvement are identified. The methods of developing staff competencies that are most applicable to staff in the field under study are highlighted, and the advantages and limitations of using a specific method are presented. The result of this work was directly drawing up a matrix of developmental actions for the development of human resources competencies. The action of the matrix is aimed at building an effective process of developing staff competencies. The matrix contains specific actions and activities aimed at developing the competencies of the personnel potential of the public services sector. The benefits that an employee can get by following the recommendations presented in the matrix of developing actions for the development of human resources competencies are presented. Conclusions about the usefulness of measures for personnel development for managers of organizations, as it affects the image of the organization, the microclimate in the organization, ability to achieve the goals of the enterprise, maintaining a highly efficient employees, the efficiency of the policy in the sphere of development of the resource potential of the public services.

Publisher

FSBEI HE Voronezh State University of Engineering Technologies

Subject

General Agricultural and Biological Sciences

Reference10 articles.

1. Chulkov A.S. Improving the quality of state and municipal services and ways to optimize the network of institutions that provide them. Finance and credit. 2017. no. 3 (723). pp. 143–159. (in Russian).

2. Manakhova I.V., Zemskova I.A. Influence of consumers on improving the quality of electronic public services. News of the Saratov University. New series. Series Economics. Control. Right. 2018. no. 4. pp. 394–400. (in Russian).

3. Prozorova G.A., Perevozova O.V. Matrix of competitive competencies as a tool for corporate personnel development. Innovative science. 2017. no. 7. pp. 85–90. (in Russian).

4. Semenova I.V. Specifics of using competence models in public service. Theory and practice of social development. 2018. no. 6. Available at: http://cyberleninka.ru/article/n/spetsifika-ispolzovaniya-modeley-kompetentsiy-na-gosudarstvennoy-sluzhbe). (in Russian).

5. Kalugin V.E. Improving the assessment of the quality of public services. Vestnik SibADI. 2016. no. 4 (50). pp. 145–150. (in Russian).

同舟云学术

1.学者识别学者识别

2.学术分析学术分析

3.人才评估人才评估

"同舟云学术"是以全球学者为主线,采集、加工和组织学术论文而形成的新型学术文献查询和分析系统,可以对全球学者进行文献检索和人才价值评估。用户可以通过关注某些学科领域的顶尖人物而持续追踪该领域的学科进展和研究前沿。经过近期的数据扩容,当前同舟云学术共收录了国内外主流学术期刊6万余种,收集的期刊论文及会议论文总量共计约1.5亿篇,并以每天添加12000余篇中外论文的速度递增。我们也可以为用户提供个性化、定制化的学者数据。欢迎来电咨询!咨询电话:010-8811{复制后删除}0370

www.globalauthorid.com

TOP

Copyright © 2019-2024 北京同舟云网络信息技术有限公司
京公网安备11010802033243号  京ICP备18003416号-3