Enhancing College Students’ Intercultural Competence through International Electronic-Service-Learning

Abstract

International Electronic-Service-Learning (eSL) is regarded as a pedagogical innovation, yet very few research studies focus on it. During COVID-19, seventeen Taiwanese student volunteers joined an international e-service-learning program, taking turns teaching English online for one semester to one year to primary school students in a remote village in Cambodia. This study employed a qualitative case study research design. It analyzed how an eSL program impacted Taiwanese students regarding intercultural communicative competence development. Research data included in-depth interviews, student reflection journals, bi-weekly meeting minutes, voice recordings of final presentations, and teacher’s field journals. Byram’s intercultural communicative competence framework was adopted to code the data and establish learning outcomes. Results found that the college student-volunteers enhanced their intercultural competence; this ranged from understanding real-life situations in Cambodia to empathizing with others, making cultural comparisons, and developing better interaction and communication. Most importantly, it showed that it had the potential to transform the student volunteers into intercultural citizens who began to question the taken-for-granted convention in their own life experiences critically. They became more willing to take responsibility for their own lives and those of the global community.