Reducing Waiting Time of Outdoor Patients in Hospitals Using Different Types of Models: A Systematic Survey

Abstract

This paper surveys different types of issues which lead to increased waiting time in Hospitals. Hospitals have opted for a variety of techniques to deal with such functional and structural problems to help reduce Waiting time for Outdoor patients to improve upon Patient satisfaction and overall efficiency. Applications and contributions of different types of Operations Research Models in Health Care field to overcome the waiting time issues faced by Outpatient in Hospitals have been further discussed in the paper. Also, use of electronic health records and practice management tools by Medical practitioners to enable faster and more effective care to the patients and saving their valuable time has also been highlighted. The goal is to provide information to the Health care analysts who are engaged in improvement of hospital efficiency using an appropriate OR model. However, there is scope of further research in areas like lack of co-ordination between hospital interfaces, waiting time of patients queuing for special treatments in this field.