Tiered Reference Services
Author:
Publisher
Informa UK Limited
Subject
Library and Information Sciences
Link
http://www.tandfonline.com/doi/pdf/10.1300/J120v28n59_04
Reference7 articles.
1. Implementing Total Quality Management:
2. Factors That Influence Reference Success: What Makes Questioners Willing to Return?
3. Maybe the 55 Percent Rule Doesn't Tell the Whole Story: A User-Satisfaction Survey
4. Development and Testing of a Reference Transaction Assessment Instrument
Cited by 7 articles. 订阅此论文施引文献 订阅此论文施引文献，注册后可以免费订阅5篇论文的施引文献，订阅后可以查看论文全部施引文献
1. No-show at the reference desk: perceptions of appointments;Reference Services Review;2020-04-29
2. Beyond Circulation: The Evolution of Access Services and Its Relationship to Reference Librarianship;The Reference Librarian;2008-08-29
3. An exponential smoothing model for predicting traffic in the library and at the reference desk;The Bottom Line;2008-08-22
4. A multiple regression model for predicting reference desk staffing requirements;The Bottom Line;2007-06-12
5. Evaluating the Drop-In Center;Public Services Quarterly;2006-07-20
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