Consumer's Socio-Demographic Characteristics and Satisfaction with Services in the Airline Industry
Author:
Publisher
Informa UK Limited
Subject
Business, Management and Accounting (miscellaneous)
Link
http://www.tandfonline.com/doi/pdf/10.1300/J396v23n02_04
Reference29 articles.
1. Customer Satisfaction, Market Share, and Profitability: Findings from Sweden
2. Consumer dissatisfaction as a measure of market performance
3. Marketing Culture and Business Performance in the Airline Industry
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